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Fine Dining Service Manager

2 months ago

Nottingham, Nottingham, United Kingdom Juice Hospitality Ltd Full time
About Us

Juice Hospitality Ltd is a prestigious Michelin-starred restaurant known for its innovative cuisine, exceptional service, and unique dining experience. We are dedicated to delivering culinary excellence and a memorable dining journey for our guests.

Position Overview

We are seeking a passionate, skilled, and dedicated Service Manager to join our esteemed team. The ideal candidate will have a keen eye for detail, a commitment to delivering impeccable service, and the ability to work seamlessly within a dynamic team. As a Service Manager, you will play a crucial role in ensuring our guests receive an extraordinary dining experience.

Key Responsibilities
  • Provide Outstanding Service: Ensure that all guests receive exceptional service from start to finish, exceeding their expectations and building a loyal customer base.
  • Manage the Dining Room: Oversee the setting, maintenance, and presentation of tables, ensuring a seamless and efficient dining experience.
  • Coordinate with the Kitchen: Work closely with the kitchen staff to ensure timely and accurate delivery of orders, maintaining the highest standards of quality and presentation.
  • Advise and Guide Guests: Offer expert advice on menu choices, wine pairings, and special dietary requirements, enhancing the overall dining experience.
  • Ensure Health and Safety: Maintain a safe and healthy environment for guests and staff, adhering to all relevant regulations and guidelines.
  • Train and Develop Staff: Assist in the training and development of junior staff members, ensuring they have the skills and knowledge to deliver exceptional service.
  • Maintain High Standards: Ensure that all areas of the dining room are clean, organized, and well-maintained, reflecting the high standards of Juice Hospitality Ltd.
  • Address Guest Concerns: Respond promptly and professionally to any guest concerns or complaints, resolving issues and ensuring a positive outcome.
Requirements
  • Previous Experience: Previous experience in a similar role within a fine dining or Michelin-starred environment, with a proven track record of delivering exceptional service.
  • Exceptional Customer Service Skills: Possess exceptional customer service skills, with a strong attention to detail and a commitment to delivering impeccable service.
  • Ability to Work Under Pressure: Demonstrate the ability to work under pressure in a fast-paced environment, remaining calm and composed in challenging situations.
  • Excellent Communication Skills: Possess excellent communication and interpersonal skills, with the ability to work effectively with staff and guests at all levels.
  • Knowledge of Food and Wine Pairing: Have a strong knowledge of food and wine pairing, with the ability to advise and guide guests on menu choices and wine pairings.
  • Professional Appearance and Demeanor: Maintain a professional appearance and demeanor at all times, reflecting the high standards of Juice Hospitality Ltd.
  • Passion for Hospitality: Demonstrate a genuine passion for hospitality and a desire to exceed guest expectations, with a commitment to delivering exceptional service and creating a memorable dining experience.
  • Flexibility: Be flexible to work evenings, weekends, and holidays as required, with a willingness to adapt to changing circumstances and priorities.
What We Offer
  • Competitive Salary and Benefits: Receive a competitive salary and benefits package, reflecting the value and contribution of the Service Manager role.
  • Opportunities for Career Advancement: Enjoy opportunities for career advancement and professional development, with a commitment to supporting the growth and success of staff members.
  • Supportive and Inspiring Work Environment: Work in a supportive and inspiring work environment, with a team of dedicated professionals who share a passion for delivering exceptional service and creating a memorable dining experience.
  • Renowned Culinary Team: Be part of a renowned culinary team, with the opportunity to work with a celebrated restaurant and contribute to its continued success.