Hospitality Team Lead
4 days ago
We are seeking a highly motivated and experienced Hospitality Team Lead to join our team at We Manage Jobs (WMJobs) in Solihull. The successful candidate will have a strong background in hospitality management, with experience in leading teams and maintaining high standards of customer service and food quality.
Responsibilities:
- To lead a team of catering staff, ensuring that they are trained and equipped to provide excellent customer service
- To develop and implement strategies to improve customer satisfaction and loyalty
- To maintain accurate records of customer feedback, complaints, and suggestions
- To work closely with other departments to promote cross-selling and upselling opportunities
Requirements:
- Minimum 3 years' experience in a similar role
- Strong leadership and communication skills
- Able to work flexibly, including evenings and weekends
- NVQ Level 2 Award in Hospitality and Catering Principles
Salary: £31,000 - £35,000 per annum, depending on experience
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