DC Investment Change Project Manager

1 month ago

Redhill, Surrey, United Kingdom WTW Full time
About the Role

We are seeking an experienced Administration Manager to join our Defined Contribution Processing team. As a key member of our team, you will be responsible for overseeing the workflow and priority management of DC investment change projects, ensuring timely delivery and high-quality results.

Key Responsibilities
  • Manage the team's workflow and priority management of DC investment change projects, aligning with agreed project milestones and SLAs.
  • Assist in the efficient management of DC Processing Team resources, adapting to peaks and troughs in project work.
  • Proactively plan, prioritize, and organize work to meet ongoing business priorities.
  • Facilitate smooth knowledge transfer and ongoing development within the team through well-documented and updated training materials.
  • Coach, mentor, and drive colleague training, development, and team performance.
  • Self-start in managing DC Processing Team project items and actions, attending internal and external calls with project stakeholders, and spearheading more complex/project work when required.
  • Attend internal and external calls with project stakeholders as needed.
  • Ensure all work and documentation are completed in line with work excellence guidelines.
  • Review all project changes, highlighting areas of concern, and ensure processes are in place to mitigate associated risks.
  • Develop an in-depth understanding of the technical and procedural aspects of DC investment change projects.
  • Drive best practice and identify continuous improvements.
  • Work with your team and the business to create a positive working environment.
  • Take ownership and accountability of tasks assigned to the team, monitoring work allocation to ensure service levels are achieved.
  • Deliver KPIs in line with prescribed targets.
  • Assist with internal and external audit checks.
  • Continuously seek to identify areas where the service to clients could be improved, working with your line manager to drive agreed changes forward.
  • Work collaboratively with colleagues to ensure high levels of service are achieved.
  • Encourage teamwork by sharing knowledge, ideas, and solutions.
  • Provide an efficient, professional service to meet all client needs and promote the WTW brand.
About WTW

At WTW, our goal is to empower clients' defined contribution (DC) strategy by managing risk and optimizing outcomes. We partner with clients to develop and execute optimal DC program strategies, providing end-to-end support to facilitate optimal DC plan delivery. Our team is dedicated to delivering high-quality results and exceptional client service.

What We Offer

We offer a fun and engaging work environment, working with some of the best people in the industry. We will reward your efforts with a market-appropriate salary and a comprehensive benefits package, including a generous discretionary bonus. We also offer flexible homeworking options, aligning with our new hybrid working model.

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