Experienced Home Claims Specialist
2 weeks ago
At Hastings Direct, we're committed to delivering exceptional customer experiences. As an Experienced Home Claims Handler, you'll play a vital role in ensuring our customers receive the best possible support during challenging times.
Key Responsibilities:- Manage a portfolio of claims with varying complexity, ensuring optimal outcomes in line with Hastings' 4Cs.
- Act as a technical referral point for colleagues, suppliers, and internal stakeholders, providing expert guidance and support.
- Ensure claims are adequately reserved, loss coded, and managed effectively to enable accurate pricing and reserving.
- Maintain and update various system platforms, including Fintech, GW, and respond.
- Collaborate with the Claims Team Leader to maintain best practice documents on technical applications for buildings, contents, recoveries, and subsidence.
- Handle and resolve complaints, including FOS referrals, and ensure that any changes are feedback to relevant parties as best practice.
- Meet customers' fair and reasonable expectations, providing fair outcomes and challenging processes and procedures where necessary.
- Complete training as mandated by the company and regulated by the FCA.
- Ensure self and direct reports (if applicable) achieve and demonstrate levels of competence required to fulfill job requirements.
- Minimum 2 years of Home Claims experience is essential.
- Customer service experience, telephony-based.
- Able to communicate and work remotely using online tools.
- Complies with consumer duty when dealing with/advising customers.
- Can work efficiently and accurately, in line with SLAs and targets, to interpret, track, and allocate incoming claims.
- Strong system skills, ability to navigate and update multiple platforms simultaneously.
- Strong written and verbal communication skills, building strong relationships with internal colleagues, external suppliers, and customers.
- Will develop a good understanding of the value and impact of our work for customers, our team, and the wider business.
- Understands how to appropriately identify and support vulnerable customers.
- Understanding of general insurance and claims.
We champion a flexible and hybrid working approach, offering a competitive bonus scheme, 25 days annual leave, private healthcare, and more. As an equal opportunities employer, we welcome applications from all suitably skilled persons, regardless of their background or experience.
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Experienced Home Claims Specialist
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Experienced Home Claims Specialist
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Leicester, Leicester, United Kingdom Hastings Direct Full timeJob Title: Experienced Home Claims HandlerAt Hastings Direct, we are seeking an experienced Home Claims Handler to join our team. As a key member of our claims handling team, you will be responsible for managing home claims within your handling authority limit.Key Responsibilities:Manage home claims handling within your handling authority limitMaintain and...
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Leicester, Leicester, United Kingdom Hastings Direct Full timeJob Title: Experienced Home Claims HandlerAt Hastings Direct, we are seeking an experienced Home Claims Handler to join our team. As a key member of our claims handling team, you will be responsible for managing home claims within your handling authority limit.Key Responsibilities:Manage home claims handling within your handling authority limitMaintain and...
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Leicester, Leicester, United Kingdom Hastings Direct Full timeJob Title: Experienced Home Claims HandlerAt Hastings Direct, we're looking for a skilled Home Claims Handler to join our team. As a key member of our claims handling team, you'll play a crucial role in managing home claims within your handling authority limit.Key Responsibilities:Manage home claims handling within your handling authority limitMaintain and...
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Experienced Home Claims Specialist
1 month ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeJob Title: Experienced Home Claims HandlerAt Hastings Direct, we're looking for a skilled Home Claims Handler to join our team. As a key member of our claims handling team, you'll play a crucial role in managing home claims within your handling authority limit.Key Responsibilities:Manage home claims handling within your handling authority limitMaintain and...
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Experienced Home Claims Specialist
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Leicester, Leicester, United Kingdom Hastings Direct Full timeOur team at Hastings Direct is seeking a skilled Home Claims Handler to join our team. The successful candidate will be responsible for managing home claims handling within their handling authority limit, reporting to our Home Claims Leader. The role involves maintaining and delivering an effective claims support function, ensuring timely and efficient...
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Experienced Home Claims Specialist
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Leicester, Leicester, United Kingdom Hastings Direct Full timeOur team at Hastings Direct is seeking a skilled Home Claims Handler to join our team. The successful candidate will be responsible for managing home claims handling within their handling authority limit, reporting to our Home Claims Leader. The role involves maintaining and delivering an effective claims support function, ensuring timely and efficient...
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Leicester, Leicester, United Kingdom Hastings Direct Full timeJob OverviewWe are seeking a skilled Home Claims Handler to join our team at Hastings Direct. The successful candidate will be responsible for managing home claims handling within their handling authority limit.Key ResponsibilitiesManage home claims handling within designated authority limitsMaintain and deliver an effective claims support functionWork...
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Leicester, Leicester, United Kingdom Hastings Direct Full timeJob Title: Experienced Home Claims HandlerWe are seeking an experienced Home Claims Handler to join our team in Leicester. As a key member of our claims handling team, you will be responsible for managing a portfolio of claims with varying complexity, ensuring that they are adequately reserved, loss coded, and managed effectively to enable accurate pricing...
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Experienced Home Claims Specialist
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Leicester, Leicester, United Kingdom Hastings Direct Full timeJob Title: Experienced Home Claims HandlerWe are seeking an experienced Home Claims Handler to join our team in Leicester. As a key member of our claims handling team, you will be responsible for managing a portfolio of claims with varying complexity, ensuring that they are adequately reserved, loss coded, and managed effectively to enable accurate pricing...
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