Operations Supervisor

3 weeks ago


Braintree, Essex, United Kingdom Tim Hortons Full time

Overview:

We are seeking an Operations Supervisor to oversee daily operations and ensure exceptional customer service in our restaurant.

The ideal candidate will have previous experience running restaurants, possess excellent communication skills, and be able to work a range of hours, including early mornings, afternoons, evenings, and weekends.

Responsibilities:

  • Customer Service:
    • Treat customers as top priority and lead by example.
    • Be customer-focused in all areas of the restaurant operations.
    • Support the whole team to maintain operational efficiency.
    • Conduct regular store walks and provide feedback to all members of the team on performance.
  • Driving Sales:
    • Understand sales, popular products, peak trade times, and adjust accordingly.
    • Evaluate where the restaurant could improve and implement changes based on employee incentives.
  • Operations:
    • Monitor KPIs such as sales, employee turnover, food safety, and health & safety standards.
    • Manage weekly stock orders and ensure quality control.
    • Oversee inventory management and maintain operational standards.
    • Manage health and safety programs and report incidents to the Regional Manager.

Requirements:

  • Previous experience running restaurants.
  • Communication skills and ability to work varied hours.
  • Food safety and hygiene knowledge.
  • Excellent customer service skills.

Estimated Salary: Up to £12.50 per hour



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