Technical Business Analyst

1 week ago

London, Greater London, United Kingdom Advanced Resource Managers Limited Full time
Conversational AI Solutions Technical Business Analyst

We are seeking a highly skilled Technical Business Analyst to join our team and contribute to the development of cutting-edge conversational AI solutions. As a Technical Business Analyst, you will be responsible for conducting in-depth analysis of clients' requirements for conversational AI interactions and helping to drive insights and provide recommendations for delivering stable and maintainable solutions.

Key Responsibilities:
  • Translate business needs into technical specifications for conversational AI systems and LLMs.
  • Design conversational flows for leading vendor products.
  • Use Generative AI & LLMs to enhance customer feedback and provide insights into their data.
  • Use Generative AI & LLMs to shorten delivery times and reduce the cost of build by helping to reduce the development effort.
  • Utilize data analysis tools and techniques to review and analyze conversations to improve retention rates.
  • Identify NLU Routes / Intents for use in conversations to support better estimating.
  • Model conversational flows through BPMN or other techniques.
  • Model Entity usage and prediction of the tools understanding of the conversation.
  • Facilitate communication between technical and non-technical stakeholders.
  • Supporting the Solutions Architects to deliver LLDs to Cognitive Engineers.
Requirements:
  • Bachelor's degree in Computer Science, Data Science, Information Technology, or related subject.
  • Experience with AI and NLP technologies, particularly in the context of conversational interfaces and LLMs.
  • Knowledge of Large Language Models, retrieval-augmented generation, and generative AI concepts.
  • Experience in data analysis, AI analytics, or related roles, preferably within the context of conversational AI or natural language processing.
  • Knowledge of machine learning concepts, NLP techniques, and AI model valuation metrics is desirable.
  • Familiarity with conversational AI platforms, chatbot frameworks, voice recognition technologies, and customer interaction analytics tools.
  • Strong analytical, problem-solving, and critical thinking skills with a keen attention to detail.
  • Excellent communication and presentation skills to articulate complex data findings and insights to both technical and non-technical stakeholders.
  • Ability to work collaboratively in a cross-functional environment and adapt to evolving requirements and priorities.
  • Comfortable proficiency in data analysis tools and languages such as Python, R, SQL, or related platforms for analyzing and visualizing large datasets is a plus.
  • Knowledge of Generative AI in the Conversational AI area is a plus.
  • Knowledge of software development methodologies and agile principles is beneficial.
What We Offer:
  • Healthcare and dental insurance.
  • Company pension is matched up to 5%.
  • 25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days.
  • Life assurance - 4 x annual salary.
  • Client prioritizes internal development opportunities and offers access to our Udemy training platform with over 5000 training courses.

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