Facilities Management Team Leader

4 days ago

Preston, Lancashire, United Kingdom Gleeson Recruitment Group Full time

Job Overview:

Gleeson Recruitment Group is seeking an experienced Facilities Management Team Leader to join our team in Preston. This is a fantastic opportunity for a professional with a strong background in FM to take on a leadership role and contribute to the success of our organization.

Salary: Up to £40,000 per annum

Job Description:

The successful candidate will be responsible for managing and monitoring reactive, remedial, and planned maintenance jobs logged against high-risk concession contract KPIs and SLAs. They will also lead a team of four within the FM Helpdesk team, ensuring that all tasks are completed efficiently and effectively.

Duties and Responsibilities:

  • To take personal responsibility for the monitoring to completion and escalation if required of high-risk reactive and planned tasks that may result in availability issues and the accrual of service failure points.
  • Manage the reactive job logging process for the concessions portfolio, ensuring adherence to the SLA/KPI obligations and considering the effects of decisions, including financial and logistical implications.
  • Consistently improve CAFM system processes and reporting.
  • Take responsibility for the Customer Services team element of the provision of monthly client contractual reports and escalate any issues to the relevant EWFM team.
  • Manage and monitor the raising of purchase orders for reactive works and the efficient and timely processing of goods receipts.
  • Review aged open purchase orders within CAFM and progress through to completion.
  • Maintain a fundamental understanding of the risks associated with the company's contracts in relation to reactive and planned tasks and to organize the Customer Services team to minimize these risks while providing an exceptional service to all customers.
  • Undertake regular management audits as defined by the auditing schedule and report findings, recommendations, and appropriate actions to the Head of Business Performance.
  • Gain a good understanding of client contracts across the LIFT/PFI/BSF contracts and ensure that the Customer Services team and Compliance team are appropriately trained in contractual obligations per each client.

Requirements:

  • Good leadership skills and experience.
  • Strong understanding of reactive, remedial, and planned maintenance.
  • Good understanding of PGI/LIFT/BSF contract obligations.
  • Genuine passion for Facilities Management and customer service delivery.
  • Confident in conducting presentations.

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