Technical IT Systems Professional
2 weeks ago
Location: Leeds city centre
The company is seeking an experienced Technical IT Systems Professional to provide 2nd and 3rd line support of all Server, Network, Telephony Infrastructure, Desktop PCs, and Mobile Devices.
Key Responsibilities:- Support the implementation of an all-new IT infrastructure that physically separates from the existing Group infrastructure provider.
- Ensure new solutions support business requirements for Telecoms, Server and Network Infrastructure.
- Support systems and service management frameworks to manage and deliver all IT support and service requests.
- Provide internal users and external clients with 2nd and 3rd line support, maintaining a high degree of customer service.
- Propose improvements to the IT systems and service management frameworks to improve user experience.
- A strong working knowledge of hardware infrastructure, including networking, switches and firewalls, telephony solutions, Cisco UCS servers, and Netapp SANs.
- A strong knowledge of working with MS Infrastructure Technology platforms, including Windows VM WARE and or Hyper-V.
- Experience of working within an IT Support and Service function that has delivered a performing, compliant, scalable and cost-effective technology infrastructure.
- Experience of working within an ISO27001 certified business and ITIL service management environments with structured change control process and procedures.
- Experience of software configuration and troubleshooting.
- Understanding of cloud hosting and cloud technologies.
- A Microsoft certification such as MCSE or MCITP.
- An estimated salary of £35,000 - £45,000 per annum.
- A competitive benefits package.
- The opportunity to work with a leading recruitment agency in the UK.
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