Claims Specialist

15 hours ago

Wakefield, Wakefield, United Kingdom Gallagher Full time
Job Title: Claims Handler

About the Role:

We are seeking an experienced and proactive Claims Handler to join our Commercial Claims team at Gallagher. As a key member of our team, you will be responsible for delivering a high-quality, professional advice service to our clients concerning any claims issues from beginning through conclusion.

Key Responsibilities:

  • Manage a caseload of commercial claims consisting of a mixed portfolio from Property/Casualty, to Liability, with some Motor claims involved as well.
  • Advise and update clients about relevant events and discussions during their claim.
  • Ensure complete customer satisfaction during what can be a stressful time.
  • Regularly assess the status of claims with clients, insurers, and/or their advisors/solicitors, including updating and informing them of any additional information acquired during the claims process.
  • Offer appropriate technical advice to clients throughout the duration of the claim.
  • Encourage, show compassion, and effectively balance client expectations.
  • Ensure your market, insurance, legislation, and other technical knowledge is developed and maintained.
  • Run claims efficiently and keep the system updated with all relevant information.
  • Ensure that claims statistics are accurate and produced in accordance to SLAs.

About You:

We are looking for a candidate with previous experience handling commercial claims, preferably with a Cert CII (Chartered Insurance Institute) qualification and educated to GCSE standard or equivalent. You should have a strong client service drive, forward planning, and analytical skills, as well as exceptional communications skills, task-focused, and keen to develop your career.

What We Offer:

On top of a competitive salary, great teams, and exciting career opportunities, we also offer a wide range of benefits, including a minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days, a defined contribution pension scheme, life insurance, income protection, health cash plan or private medical insurance, and many more.

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