EPOS and Support Technician

3 days ago


Edinburgh, Edinburgh, United Kingdom Austin Fraser Full time

Job Summary:

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Austin Fraser is currently seeking an EPOS and Support Technician to join their team on a 6-month fixed term contract. The successful candidate will have a strong technical background and previous experience in IT support and/or EPOS. They will work closely with the EPOS team to provide configuration, support, and maintenance to the till system, and will be responsible for investigating and resolving a wide range of technical issues.

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Responsibilities:

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  • Configuration, support, and maintenance of EPOS systems">
  • Providing first class customer service and IT support to staff">
  • Investigating and resolving technical issues in person and remotely">
  • Maintaining awareness of new and emerging technologies">
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Requirements:

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The ideal candidate will have a good technical background and previous experience in IT support and/or EPOS. They will have knowledge of any EPOS systems, but ideally MIDAS (Swan Retail) or LS Retail. Previous experience in a 1st or 2nd line support position is preferable. They will also have experience of troubleshooting Microsoft based operating systems with emphasis on Office 365 - Intune, Autopilot, etc. An understanding of general network technology including WAN/LAN is required. Excellent communication skills both written and verbal are essential.

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What You'll Need to Succeed:

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To succeed in this role, you will need to have a strong technical background and previous experience in IT support and/or EPOS. You will also need to have excellent communication skills both written and verbal. The salary for this role is up to £40,000.



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