Council Tax Support Officer

5 days ago


Petersfield, Hampshire, United Kingdom East Hampshire District Council Full time

About the Role

We are looking for a talented Council Tax Support Officer to join our Benefits Team at East Hampshire District Council. The successful candidate will be responsible for verifying claims, changes of circumstances and deciding entitlement to Housing Benefit, Council Tax Support and Discretionary Housing Benefit.

Your Key Responsibilities

  • Process claims and changes of circumstances, ensuring that all relevant information is considered and accurate decisions are made.
  • Determine entitlement to Council Tax Support, taking into account all relevant legislation and policy.
  • Investigate cases where there is uncertainty or dispute over entitlement, using your knowledge of council tax support law and procedures to inform your decision-making.

About You

  • You have a strong understanding of council tax support law and procedures, gained through experience or relevant qualifications.
  • You are a good communicator, able to effectively engage with customers, colleagues and other stakeholders.
  • You are able to work independently and as part of a team, using your own initiative to prioritise tasks and manage your workload.

Salary and Benefits

The estimated salary for this role is around £22,000-£27,000 per annum, depending on experience. You will also receive a range of benefits, including access to training and development opportunities, flexible working arrangements and a contributory pension scheme.



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