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Infrastructure Operations Specialist
2 months ago
Jameson Legal Tech is seeking a highly skilled Infrastructure Operations Specialist to join our team. As an Infrastructure Operations Specialist, you will play a critical role in ensuring the smooth operation of our internal systems and infrastructure.
Key Responsibilities- Incident Management: Proactively monitor internal systems using company monitoring tools, process system monitoring alerts in a timely manner, and handle incidents and changes appropriately.
- Customer Problem Resolution: Ensure all customer problems are resolved to a satisfactory conclusion.
- Knowledge Base Management: Ensure the team's knowledge base is kept up to date.
- Service Level Agreement (SLA) Management: Ensure all Incident OLA and SLAs are met.
- Major Incident Management: Manage major incidents and provide a professional service at all times.
- Team Support: Act as a resource to the infrastructure team.
- Technical Skills: Experience and understanding of Windows Server 2012 onwards, Microsoft SQL Server 2012 onwards, Microsoft Office, and Network Technologies (WAN/LAN) and Remote Access.
- ITSM Experience: Experience of incident management on an ITSM system.
- Documentation Skills: Understanding of the creation of knowledge base documentation.
- System Monitoring Tools: Knowledge of system monitoring tools i.e. Microsoft System Center Operations Manager, Solarwinds, and Squared Up.
- Problem-Solving Skills: Logical approach to troubleshooting, diagnosing, and resolving problems.
- Communication Skills: Excellent communication skills (verbal, written, and listening) including an excellent telephone manner and strong customer service skills.
Jameson Legal Tech is a leading law firm in Leeds that offers a competitive salary and plenty of opportunity to progress. We are committed to providing a professional service to our clients and are looking for a skilled Infrastructure Operations Specialist to join our team.
