Digital Services Transformation Lead
4 weeks ago
Schneider Electric is seeking a passionate individual to assume the role of Global Offer Manager - Services Delivery Design. This challenging opportunity involves leading the services delivery transformation for EcoStruxure Building portfolio, ensuring Life Is On everywhere, for everyone, and at every moment.
Key Responsibilities- Design for Services Delivery
- Develop a vision for the Services Delivery of the Future for Building Management Systems
- Influence new service offers with Offer Managers to define the onboarding & operations delivery model
- Develop the service strategy related to tools & technology, systems & processes, local & remote delivery
- Incubate new avenues of leveraging certified partner networks to extend outreach of local service business
- Develop the Global Delivery Model
- Collaborate with country delivery teams to capture as-is situation on tools, practices & areas of improvement
- Harmonize service delivery practices, as it relates to globally defined service offers, with customer success
- Establish a global community of practitioners on Services Delivery & Operations, animate on regular basis
- Track KPIs & OKRs to measure the effectiveness and success of the services delivery model and execution
- Lead innovation in Service Platform Tools & Technology
- Identify & qualify digital technologies to maximize execution efficiency, streamline workflow, and standardization
- Support the design of digital customer & service delivery experience, spanning strategic & low-touch accounts
- Collaborate with Global Services team to leverage existing blueprint for EcoCare services across other BUs
- Strong background of Services Delivery in Building Technologies, with a focus on driving transformations
- Know-how of build services delivery blueprint, operating model design and process flows
- Exceptional critical thinking and ability to make fast informed decisions and challenge the status quo
- Ability to develop business case, growth plans, strategy and animate a community
- Proficient at building networks and collaborating with global cross-functional teams
- 5+ years of services offer management or business development or service delivery
- Prior experience in Building Automation Technologies is strongly desired
- Willing to travel: 10%
You must submit an online application to be considered for any position with us. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
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