Digital Commerce Executive
4 weeks ago
As an E-commerce Operations Executive at POP MART UK, you will play a vital role in driving brand growth and delivering an exceptional customer experience through managing and enhancing our online platforms.
The successful candidate will have 2 to 4 years of experience in e-commerce operations, preferably in retail or consumer goods. You will be responsible for overseeing all aspects of the e-commerce lifecycle, including order management, inventory control, customer service, data analysis, and promotional activities.
What We Offer- A competitive salary of £38,000 - £48,000 per annum
- An annual bonus of up to 12% based on individual and company performance
- Selected POP MART toys as appreciation gifts every month
Key Responsibilities:
- Address and resolve customer inquiries across channels, ensuring a positive experience in both pre- and post-sale interactions
- Proactively gather and communicate customer feedback to enhance service quality and address recurring concerns
- Track and analyse key e-commerce metrics like sales and conversion rates, recommending improvements
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