Service Delivery Coordinator

3 days ago


Bristol, Bristol, United Kingdom Sopra Banking Software Ltd Full time
We're looking for an accomplished Service Delivery Manager to drive customer satisfaction and success at Sopra Banking Software Ltd. This role requires strong communication skills, experience in customer-facing environments, and the ability to lead client account review meetings. You'll be working closely with account managers to develop strategic plans and ensure delivery excellence. In return, we offer a competitive salary, comprehensive health benefits, and opportunities for professional growth.

Key Responsibilities:
  • Deliver exceptional customer service, ensuring timely and accurate responses to client queries.
  • Collaborate with delivery teams to resolve technical issues and provide expert advice.
  • Develop and maintain documentation after client meetings, highlighting key actions and follow-up requirements.

Requirements:
  • Proven track record in customer-facing roles, preferably in software development, finance, or IT services.
  • Excellent decision-making skills, with the ability to take calculated risks.
  • Comfortable communicating complex technical concepts to non-technical stakeholders.

Benefits:
  • Salary range: £31,000-£34,000 per year.
  • Private medical insurance, health cash plan, dental insurance, eye care vouchers, and flu vaccinations.
  • Lifelong learning opportunities, flexible working hours, and employee recognition programs.


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