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Product Support Specialist
2 months ago
Our client is seeking an Integrated Product Support Engineer to join their team in Romsey. In this role, you will have the opportunity to utilize your supportability experience and determination to influence and advise various business functions, including engineering, project management, bid teams, services, and portfolio management, and sales. You will be responsible for promoting and implementing IPS (Integrated Product Support) activities, as well as identifying and managing IPS risks.
Key Responsibilities- Carrying out new and in-service product and system supportability analysis to ensure whole life cost targets and project/service profitability.
- Determining, developing, and delivering project IPS strategies, plans, and reports in conjunction with relevant service and project deliverables.
- Owning and managing Service and Support IPS responses to Customer Requests for Proposal (RFP), Invitations to Tender (ITT), Statements of Work (SoW), Tender Assessments, and Contract Specifications.
- Supporting business growth as an IPS Subject Matter Expert (SME) by contributing to bids, partnering agreements, pre-contract discussions, product development, and project IPS meetings and reviews.
- Supporting engineering in the production of Failure Modes, Effects, and Criticality Analysis (FMECA), Reliability Block Diagrams (RBD), and Mean Time Between Failures (MTBF) generation.
Degree or HND/HNC qualified in electrical or mechanical engineering or with relevant experience in the Defence Industry.
Desirable Skills and Experience- Experience contributing to bid responses, understanding customer requirements, estimating costs, and providing bid content such as ILS/IPS plans.
- Experience in the service support of low volume, high-value products and systems in a highly regulated environment.
- Knowledge and experience of the application of through-life support standards such as DEF STAN 00-600, 00-40, 00-42, Mil Std 217F, and KiD.
- Good knowledge of MOD support frameworks and experience in their application as a supplier.