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Mortgage Adviser Trainee

2 months ago

Ipswich, Suffolk, United Kingdom The New Homes Group Full time
About The New Homes Group

The New Homes Group is a leading provider of mortgage services, dedicated to delivering exceptional customer experiences. As a Trainee Mortgage Adviser, you will play a vital role in shaping the future of our organization.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Trainee Mortgage Adviser. In this role, you will be responsible for providing exceptional customer service, managing customer relationships, and working closely with our specialist Mortgage Advisers to deliver outstanding results.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Manage customer relationships, building trust and rapport with our clients to deliver outstanding results.
  • Work closely with our specialist Mortgage Advisers to deliver mortgage solutions that meet our customers' needs.
  • Accurately record customer details, partially complete fact finds, and research lenders' affordability and criteria.
  • Utilize excellent sales and customer service skills to arrange appointments with our specialist Mortgage Advisers.
Requirements
  • A strong desire to work within the Financial Services industry, particularly within mortgages and protection.
  • A strong track record in customer service and sales.
  • Excellent interpersonal and presentation skills, with outstanding communication and listening skills.
  • Organized, with a disciplined and structured approach to work.
  • Highly competent user of IT and a competent Microsoft Office user, including Excel, Word, and Outlook.
  • A full driving license and use of your own vehicle to commute to our offices as required.
Benefits
  • Permanent Full-Time Role.
  • Unrivaled opportunities for progression, promotion, and personal development in an expanding and market-leading business.
  • 28 days paid holiday, including Bank Holidays.
  • Contributory workplace pension.
  • 24-hour Well-being Employee Assistance Programme.
  • Death in service cover.
  • Access to discounts platform, Perks at Work.
  • Access to self-funded Health Care plan.
  • Discounted medical assessment Health Screening.
  • Discount on Nuffield Gym Membership.
  • Discounts on estate agency, mortgage, and surveying services.
  • Salary Sacrifice Personal Car Leasing Scheme available.
What We Offer

We offer a dynamic and supportive work environment, with opportunities for growth and development. Our team is passionate about delivering exceptional customer experiences, and we are committed to helping you achieve your career goals.

If you are a motivated and customer-focused individual who is passionate about delivering outstanding results, we encourage you to apply for this exciting opportunity.