Field Service Technician

4 days ago


Bolton, Bolton, United Kingdom Virgin Media Full time
Customer-Focused Field Service Engineer

We are seeking a skilled and motivated Field Service Engineer to join our team in East Lancashire. As a key member of our technical staff, you will be responsible for delivering exceptional customer service while resolving technical issues in the field.

Estimated Salary: £29,000 - £36,200 per year

About the Role

This is an exciting opportunity to work with our customers in East Lancashire, providing expert technical support and ensuring their satisfaction with our services.

The ideal candidate will have a strong customer focus, excellent problem-solving skills, and the ability to work effectively in a fast-paced environment.

Responsibilities
  • Provide expert technical support to customers in East Lancashire
  • Resolve technical issues in a timely and efficient manner
  • Deliver exceptional customer service and ensure customer satisfaction
  • Collaborate with the technical team to share knowledge and best practices
Requirements

To be successful in this role, you will need:

  • A UK Manual driving licence with no more than 8 points
  • An organised individual with a customer-focus, who is motivated to help others
  • An individual who can build great relationships with customers
  • Someone who enjoys problem solving and finding suitable solutions for customers
  • Be comfortable working at heights and outside in all weathers
What We Offer

We offer a competitive salary of £29,000, plus overtime (on average £4,700) and performance-based commission of £2,500. Our comprehensive training program will provide you with everything you need to succeed in your new role.

In addition to a competitive salary, we offer a range of benefits, including:

  • 25 days of annual leave, including your birthday
  • A first-rate pension programme with up to 10% matching contributions
  • The ability to buy and sell up to 5 days of leave to suit your individual needs
  • Access to wellbeing benefits including the Unmind App, BUPA medical coverage, and critical illness insurance
  • Life insurance and a healthcare plan


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