Customer Care Specialist

1 week ago


manchester, United Kingdom InterQuest Group Full time

InterQuest Group is seeking a Customer Care Specialist to join their team at Manchester Airport.

The successful candidate will be responsible for ensuring the operational efficiency and customer service standards at various check-in facilities and self-service kiosks within the airport.

A key aspect of this role is to oversee the operational readiness of Self-Service Kiosks (SSKs), Self-Service Bag Drops (SSBDs), and check-in desks, confirming they are ready for operation.

Additionally, the ideal candidate will verify the correct placement of airline branding, signage, and materials at check-in facilities, as well as monitor airline adherence to scheduled opening and closing times and staffing allocations.

In terms of skills, the successful candidate should possess excellent communication skills, strong organizational abilities, attention to detail, customer service orientation, ability to work under pressure, problem-solving skills, team collaboration, time management, flexibility, and basic IT proficiency.

A permanent position operating on 4 days on, 4 days off schedule, with shifts beginning at 3am and ending at 2pm, salary £29,000 pro rata.

This exciting opportunity allows individuals to contribute to a high-profile project at Manchester Airport, assisting passengers in navigating and using new check-in technology.



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