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Quality Assurance Manager

2 months ago

Birmingham, Birmingham, United Kingdom Solicitors Regulation Authority Full time
About the Role

We are seeking a highly skilled Quality Assurance Manager to join our team at the Solicitors Regulation Authority. As a key member of our organization, you will play a critical role in ensuring the highest standards of quality and compliance across our operations.

Key Responsibilities
  • Conduct thorough case reviews and analyses to identify trends and areas for improvement
  • Develop and implement quality assurance frameworks to drive consistency and efficiency
  • Collaborate with senior stakeholders to build understanding of requirements and develop effective solutions
  • Lead on identifying areas of efficiency and improvement, including developing recommendations for operational teams
  • Engage in thematic work and provide consultancy services to support the development of QA frameworks
Requirements
  • Practical experience of complex case analysis in the legal or regulatory environment
  • Track record of delivering solutions, taking accountability for the successful resolution of complex issues
  • Experience of continuous improvement and quality assurance
  • Strong communication skills with the ability to draft clear and concise reports and documents
  • Able to work proactively and collaboratively with peers and stakeholders across the business
What We Offer

As a Quality Assurance Manager at the Solicitors Regulation Authority, you will have the opportunity to work in a dynamic and supportive environment, with a focus on promoting a culture of quality and continuous improvement. You will be part of a team that is dedicated to driving up standards and providing confidence to our key stakeholders in our regulatory activities.

We offer a competitive salary, a generous flexible benefits package, and a range of opportunities for professional development and growth. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.