Assistant Shop Manager

5 hours ago

StratforduponAvon, Warwickshire, United Kingdom Charles Tyrwhitt Full time
About the Role

We are seeking an experienced Assistant Shop Manager to join our team at Charles Tyrwhitt. As a key member of our store leadership structure, you will play a crucial role in influencing and exceeding sales targets, maximising KPI goals, and ensuring an excellent customer service experience.

Key Responsibilities
  • Lead and work alongside the sales team to identify and exceed sales opportunities and targets
  • Recognise and coach great performance, building lasting relationships and connections with customers
  • Manage customer appointments, including corporate clients and wedding parties, and manage customer feedback with the Store Manager
  • Train the team on CT's service and selling standards, encouraging the sales team to utilise all store and business training tools
  • Support the Store Manager in reporting and analysing data, operational and stock responsibilities, managing and minimising controllable costs, staff recruitment and retention, colleague engagement, HR, Health and Safety, and compliance
Requirements
  • Previous retail management experience
  • Proven ability to lead, inspire and motivate others to achieve and work to very high standards
  • Coaching and leadership skills
  • Highly commercial with strong analytical skills
  • Stock management and loss prevention experience
  • Knowledge of understanding systems with a good understanding of Microsoft Office
  • Strong relationship building skills and stakeholder/customer management
What We Offer
  • Competitive salary and an excellent quarterly bonus scheme
  • Uniform – retail colleagues are entitled to a uniform outfit allowance which is refreshed every 6 months
  • An entrepreneurial environment where you'll be encouraged to try things and make changes to drive the business forward
  • You'll have access to Staff Discount from your 1st day, not just at CT but also from The White Company
  • We will help you get to work too We have a great cycle to work scheme and relocation packages to support career development
  • We are serious about having fun at work. Each store has a fun fund to ensure parties, treats, social activities, and team-building events happen regularly
  • The Tyrwhitt Academy will take care of your professional development. Our training supports you with product knowledge, customer service, and other training needs. We also have a number of apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage

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