Key Account Manager

2 weeks ago

Lisburn, United Kingdom Staffline Recruitment Ireland Full time
About the Role

We are seeking a highly skilled and experienced Key Account Specialist to join our team at Staffline Recruitment Ireland. As a Key Account Specialist, you will play a pivotal role in developing, organizing, and administering comprehensive services designed to ensure optimum efficiency and effectiveness for our client contracts, ensuring both client satisfaction and profitability.

Key Responsibilities
  • Recruitment:
    • Partner with clients to understand their requirements and deliver tailored recruitment solutions.
    • Source and recruit candidates for various levels in line with resourcing KPIs.
    • Implement effective recruitment strategies to meet client requirements.
    • Conduct interviews and skills assessments aligned with client needs.
    • Register candidates ensuring compliance with legal and ethical standards.
    • Deliver client-specific training as needed.
    • Issue onboarding information and manage the onboarding process.
    • Meet KPIs as set by the Line Manager.
  • Client Management:
    • Collaborate with the Branch Manager to provide innovative service delivery solutions.
    • Regularly review service performance with clients and suggest improvements.
    • Deliver services as per the client SLA.
    • Provide detailed management information and reports.
    • Manage client feedback and satisfaction surveys, implementing improvements where necessary.
    • Maintain accurate worker/employee records and ensure timely and correct payments.
    • Provide advice and guidance to temporary workers on performance and absence management.
    • Conduct appraisals and investigation meetings as required.
  • Compliance Management:
    • Ensure full compliance with company processes, procedures, and legal requirements.
    • Comply with Health and Safety standards.
    • Complete monthly Branch Quality Audits and Client Ethical and Customer Audits as needed.
    Requirements
    • Minimum of 6 months experience in account management or recruitment.
    • Effective communication skills across all levels.
    • Stability in past work history.
    • Strong administrative and IT skills.
    • Ability to conduct disciplinary and grievance meetings.
    Desirable Qualifications
    • GCSE English and Maths at Grades A-C or equivalent.
    • Business Admin Level 3 qualification.
    Key Qualities and Disposition
    • Excellent communication skills, both oral and written.
    • Accountability and personal responsibility.
    • Ability to build and maintain relationships.
    • Resilience and effective coping under pressure.
    • Strong problem-solving skills.

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