Legal Support Assistant, Healthcare

1 month ago

Southampton, Southampton, United Kingdom Clyde & Co Full time
Job Title: Legal Support Assistant, Healthcare

Clyde & Co is seeking a highly skilled and experienced Legal Support Assistant to join our Healthcare team. As a key member of our team, you will provide exceptional support to our lawyers and clients, ensuring the smooth delivery of our services.

Key Responsibilities:
  • Manage the production of documents and check returned work produced by the Document Production team/speech recognition for accuracy/formatting before it is passed to the relevant lawyer.
  • Taking and making client related calls, dealing with and handling message taking as appropriate.
  • Manage Interaction and ensure new prospects, clients and contacts, activities and business development information are added.
  • Responsible for keeping up to date with client specific protocols and processes, implementing, providing guidance and training to others where necessary and ongoing monitoring.
  • Responsible for files to be opened and closed and supervise general filing requirements and record keeping and production of engagement letters ensuring compliant at all times.
  • Monitor and manage key dates for clients and ensure compliance procedures are up to date on all files and matters.
  • Support fee earners in business development activities including the involvement in preparation of pitches and presentations, scheduling meetings e.g. tenders, directories, internal clients.
  • Manage diaries, ensuring they are up-to date, anticipating requirements e.g. associated travel /accommodation bookings, meeting rooms, drafting itineraries, preparing agendas, preparing and circulating papers.
  • Produce and maintain Excel spreadsheets as required.
  • First point of contact for the team, dealing with queries and acting on initiative to provide exceptional client service, promoting and developing ownership within the teams.
  • Arrange for the preparation and collation of internal sector newsletters and briefings.
  • Arrange photocopying, printing, organising couriers, sending out letters, faxes etc.
  • Receiving instructions via digital dictation for tasks and acting upon the same.
Requirements:
  • Advanced knowledge of document management/case management systems.
  • Previous legal support experience within Healthcare, NHS or Clinical Negligence.
  • An effective communicator with an excellent customer and client service approach; striving to provide exceptional service at all times.
  • Proven experience of managing client facing tasks and priorities, with a hands-on, practical approach.
  • Effective at investigating issues and seeing a problem through to conclusion.
  • Conscientious, taking personal responsibility for own work and accountability for its delivery and quality.
  • Excellent team player, sharing in team goals to provide excellent quality and efficiency of service, with a willingness to take on new responsibilities and challenges.
  • Positive can-do attitude with the ability to adapt to change.
  • Confidential and discreet but able to redirect information when appropriate to ensure areas of concern are resolved effectively.
  • Well organised and methodical with excellent attention to detail, ensuring accuracy in all client communications and deliverables.
Technical Skills:
  • Experience of working in a legal or professional services environment.
  • An aptitude for managing multiple priorities, producing documents and client communications of the highest standard.
  • Advanced knowledge of Microsoft Office.
About Clyde & Co:

Clyde & Co is a leading global law firm, specialising in the sectors that underpin global trade and commercial activity, namely: insurance, transport, construction, energy, trade and commodities. It is globally integrated, offering a comprehensive range of contentious and non-contentious legal services and commercially-minded legal advice to businesses operating across the world. Clyde & Co is committed to operating in a responsible way. This means progressing towards a diverse and inclusive workforce that reflects the diversity of its communities and clients, using its legal skills to support its communities through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment.

The firm has 480 partners, 2400 lawyers, 3200 legal professionals and 5000 people overall in over 60 offices and associated offices worldwide.

Clyde & Co is committed to providing extensive, personal and professional development opportunities for our people enabling them to be highly effective in their current role as well as assisting them to fulfil their career aspirations.

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