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Home-based Property Claims Specialist
2 months ago
This is an exciting opportunity to join NFU Mutual as a Large Loss Property Claims Specialist. You'll have the chance to handle our most complex and high-value property claims valued from £500k+ in a supportive team environment.
As a key member of our team, you'll be responsible for managing an interesting and varied large loss portfolio, achieving KPIs, controlling costs, protecting our reputation, and ensuring the best possible outcomes for our customers through site visits at various stages of the claim.
You'll work closely with our regional and Large Corporate claims teams, supporting with training and coaching, and assisting with technical referrals. Additionally, you'll build and maintain effective relationships with our Legal Panel, Actuarial, and Underwriting teams, as well as Agents across the UK-wide NFU Mutual Agency network, Suppliers, and Loss Adjusters.
You'll also advise, guide, and make decisions on complaints, breaches, Financial Ombudsman Service (FOS) Appeals, County Court Judgements, and other technical referrals.
About YouWe're looking for someone with a track record of handling large loss property claims within insurance, who can mix clear focus on customer experience with technical knowledge to achieve results. You'll be confident in working in a regulated environment, open to development opportunities, and bring a positive, 'can-do' approach to your role.
You'll be adaptable and flexible, able to navigate changing circumstances with ease. To be successful in this role, you'll need:
- Significant experience of handling large loss property claims through to conclusion
- Experience dealing directly with brokers and corporate clients
- A strong customer-focused mindset
- A highly organized approach to portfolio management
If you have experience providing training or coaching and mentoring others, that will be an advantage.
What We OfferWe're proud to offer a range of benefits, including:
- Salary up to £60,000 depending on skill set and experience
- Annual bonus (up to 17.5% of salary)
- Contributory pension scheme, up to 20%, including your 8% contribution
- 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
- A Family Friendly policy that helps you balance your work and family responsibilities
- Access to savings at High Street brands, travel, and supermarkets
- £20 contribution to a monthly gym membership – subject to T&Cs
- Health and wellbeing plan- cashback for dentist, opticians, physio, and more
- Access to voluntary benefits, including health assessments, private medical insurance, and dental insurance
- Employee Volunteering - volunteering in the community for one day each year
- Unlimited access to Refer a Friend £500 bonus scheme
- Life Assurance cover of 4 x salary
- Employee discounts of 15% on a range of NFU Mutual insurance policies
