Estate Agents Sales Manager

5 days ago


Cambridge, Cambridgeshire, United Kingdom AMR - Specialist Property Recruiters Full time
About the Role

We are seeking a highly motivated and experienced Sales and Lettings Manager to join our dynamic team at AMR - Specialist Property Recruiters. As a key member of our team, you will play a crucial role in driving business growth and ensuring the highest level of client satisfaction.

Key Responsibilities
  • Sales and Lettings Operations:
    • Oversee the entire sales and lettings process, from property valuation to completion.
    • Ensure properties are presented to the highest standard and marketed effectively.
    • Conduct property viewings and negotiate offers with buyers, sellers, landlords, and tenants.
    • Handle all enquiries from prospective buyers, sellers, landlords, and tenants.
    • Perform valuations of both sales and letting properties.
    • Manage the preparation of tenancy agreements, contracts, and other necessary paperwork.
    • Oversee property maintenance issues and coordinate necessary repairs or improvements.
    • Manage lease renewals and negotiations with tenants.
  • Client Relationship Management:
    • Build and maintain strong relationships with clients, providing exceptional customer service.
    • Address and resolve client queries and concerns promptly and professionally.
    • Conduct regular follow-ups with clients to ensure satisfaction and encourage repeat business.
  • Marketing, Market Analysis and Strategy:
    • Market the brand through regular posting, writing blogs and commentary articles.
    • Develop and implement effective marketing strategies to attract clients and properties.
    • Generate sales instructions and build landlord relationships through pro-active sales and marketing.
    • Set up and manage social media platforms.
    • Stay up-to-date with local market trends and developments.
    • Provide insights and recommendations to the senior management team to inform business strategy.
    • Monitor competitor activity and adjust strategies to maintain a competitive edge.
    • Represent the brand at local and national events.
  • Compliance and Administration:
    • Ensure all sales and lettings activities comply with relevant legislation and industry standards.
    • Manage all office administrative operations, including setting up new properties on our property management system, and maintaining accurate records of all transactions/communications/client touch points.
  • Team Leadership and Development:
    • Manage, mentor, and motivate a team of sales and letting agents.
    • Conduct regular training sessions to enhance team skills and knowledge.
    • Set Key Performance Indicators and monitor progress to achieve targets.
Requirements
  • Proven experience in a sales and lettings role within the property industry.
  • Ideal Propertymark qualified.
  • Strong sales acumen, with a tenacious ability to seek and convert instructions and bring landlords on board.
  • Self-starter and motivated individual.
  • Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
  • Excellent negotiation skills.
  • In-depth knowledge of the Cambridge property market.
  • Ability to maintain strong client relationships.
  • Proficiency in property management software and Microsoft Office Suite.
  • High level of attention to detail and organisational skills.
  • A proactive and results-driven mindset.
  • Willingness to learn and adapt to new challenges.
  • Full UK driving licence.
What's on Offer
  • Competitive salary dependent on experience, plus commission.
  • Opportunities for career advancement and professional development.
  • A supportive and collaborative work environment.
  • Regular one to one personal development plan meetings with your line manager.
  • Access to the latest technology and tools to enhance your performance.
  • The support of an experienced, proven and motivated board of directors.
  • Being a part of the Group team with its wide property industry skill base.
  • Health insurance.
  • The opportunity to drive a ready-made brand with freedom and autonomy and the backing of an experienced and established infrastructure.
  • Private Medical Insurance (upon completion of 1 years' service).
  • Healthcare cash plan (upon completion of 1 years' service).
  • Enhanced annual leave for length of service.
  • Cycle2Work Scheme member.
  • Employee Assistance Programme.
  • Free parking.

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