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IT Support Specialist

2 months ago

Surrey, United Kingdom Proactive Appointments Full time
{"h1": "2nd Line Support Engineer", "p": "We are seeking a skilled 2nd Line Support Engineer to join our IT engineering team. As a hybrid support role, you will provide dedicated onsite support, remote support, and installation services for our SME customers.

Key Responsibilities:

* Serve as the point of contact for all IT support requests and queries for clients
* Install, configure, and maintain software and hardware components of computer and network systems
* Diagnose and troubleshoot software and hardware issues
* Repair and replace damaged computer and network components
* Support people whenever they encounter challenges with computers, smartphones, tablets, printers, and network devices

Key Skills:

* High level of 2nd line IT support skills and very strong troubleshooting skills
* Experience in the installation, configuration, and support of desktop/laptops, various types of peripheral hardware (including printers, smartphones, and tablets)
* Proven knowledge and demonstrated experience in the operation & administration of Google Workspace. Experience with Microsoft 365 would also be an advantage
* Experience of managing tablets/mobiles and Windows 10/11 devices with Intune or equivalent
* Strong knowledge of Windows 10 and MAC operating systems
* Good networking fundamental skills including LAN, WAN, VPN, Routers, Firewalls
* Strong communication skills
* Driving License & own vehicle

If you are a motivated and organized individual with a passion for IT support, we encourage you to apply for this exciting opportunity.

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