Customer Experience Lead

5 days ago


Enfield Town, Greater London, United Kingdom Card Factory Full time
Role Overview

We are looking for a talented Deputy Store Manager to join our successful Card Factory family. As a key member of our store team, you will be responsible for delivering commercial growth, developing a team culture, and ensuring excellent customer service.

The role requires a positive forward-thinking approach, with a passion for driving excellence in service and commercial performance. You will work closely with your Store Manager to lead the store team and make decisions that drive business results.

Key Responsibilities
  • Deliver commercial growth and improve sales performance.
  • Develop a high-performing team culture that focuses on customer satisfaction.
  • Analyse store performance metrics to inform decision-making.
  • Lead by example, demonstrating a customer-centric approach and a commitment to excellence.


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