Fire Service Emergency Response Coordinator
2 weeks ago
About the Role:
We are seeking a highly skilled and experienced Fire Service Emergency Response Coordinator to join our team at Wakefield Council.
Key Responsibilities:
- Manage emergency incidents and respond to calls from the public and other agencies.
- Gather information, assess risks, and make decisions to mobilize operational crews and inform other agencies of need for support services.
- Provide fire safety advice to callers, including determining risks to their safety and advising on immediate action until Firefighters arrive.
- Work effectively in a dynamic environment, making decisions based on risk assessment and communicating effectively with colleagues and the public.
Requirements:
- GCSE grade C English and Maths (or equivalent level 2 numeracy and literacy qualification) or NVQ level 3 emergency fire services control operations qualification.
- Experience in a similar role or confident and effective telephone communication skills.
- Empathetic and good listening skills.
- Aptitude and motivation to undertake an initial training course.
- Commit to continuous professional development.
About Wakefield Council:
We are a forward-thinking local authority committed to delivering high-quality services to our community. Our team is passionate about making a difference and we are looking for like-minded individuals to join us.
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