Customer Service Representative

2 weeks ago


Bristol, Bristol, United Kingdom ENGINEERINGUK Full time
About EngineeringUK

We are a leading retailer, dedicated to serving our customers, communities, and planet a little better every day. Our core purpose is to provide excellent customer service and create a great shopping experience for our customers.

Job Overview

We are seeking a Sales Colleague to join our team. As a Sales Colleague, you will be responsible for providing excellent customer service and ensuring a great shopping experience for our customers.

You will be working in one of our stores, helping to serve shoppers every day. With a passion for delivering great service, you will build rapport with customers and work well within a team.

  • Helping to serve customers better every day
  • Working across the store in service, picking and replenishment areas
  • Putting into practice training to work safely and effectively
  • Making decisions that are right for customers
  • Taking part in seasonal events and creating a great inclusive atmosphere
  • Being knowledgeable about store performance and understanding your part in it
  • Handling products with care to maintain quality
  • Being yourself and living our values

You will need to be able to:

  • Deliver great service and greet customers with a smile
  • Build rapport with customers and make decisions that are right for them
  • Work well within a team and communicate openly with others
  • Be at work on time, well presented, and ready to be a brand ambassador
Key Responsibilities

Your key responsibilities as a Sales Colleague will include:

  • Providing excellent customer service and ensuring a great shopping experience for customers
  • Working across the store in service, picking and replenishment areas
  • Putting into practice training to work safely and effectively
  • Making decisions that are right for customers
  • Taking part in seasonal events and creating a great inclusive atmosphere
Benefits

We offer a range of benefits to our employees, including:

  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months
  • Flexible working from day one
  • Discounts and benefits, including a Colleague Clubcard
  • Access to free wellbeing services and a range of resources
  • Life cover and an award-winning pension
  • Uniform provided and policies to support you
Salary Range

The estimated salary for this role is £18,000 - £22,000 per annum, depending on location and experience.



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