Solutions Architect

3 weeks ago


Nationwide, United Kingdom mexa solutions Full time
About the Role

We're seeking a highly skilled Solutions Engineer to join our team at Mexa Solutions. As a key member of our contact centre solutions team, you'll play a crucial role in designing and implementing cutting-edge communication platforms that transform customer experiences.

Key Responsibilities
  • Design, implement, and optimize contact centre environments to ensure seamless integration across voice, video, and chat channels.
  • Utilize your expertise in VOIP and SIP to enhance communication platforms and configure session border controllers from top brands like Cisco, Ribbon, and AudioCodes.
  • Work closely with cross-functional teams to translate business requirements into technical solutions that deliver real-world value.
  • Stay up-to-date with the latest industry trends and technologies to drive innovation in contact centre solutions.
Requirements
  • 5+ years of experience in solutions engineering within a contact centre environment.
  • Strong understanding of VOIP, SIP, and experience with SBCs from brands like Cisco, Ribbon, AudioCodes, and more.
  • Familiarity with NICE CX One, Genesys Pure Cloud, or similar platforms is a plus.
  • Knowledge of integrating CRM systems like Salesforce, ServiceNow, SAP to create seamless customer journeys.
  • Excellent problem-solving skills and a collaborative mindset with excellent communication and interpersonal skills.
What We Offer
  • A competitive salary of £60,000 per annum.
  • A fully remote working arrangement with a UK-based location.
  • The opportunity to work with cutting-edge technologies in contact centre development.
  • Ownership and autonomy to guide the implementation of powerful contact centre solutions.
  • Collaboration with cross-functional teams to bring innovative ideas to life.

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