Reservations Agent

20 hours ago

London, Greater London, United Kingdom Covent Garden Hotel Full time

About the Role:

We are seeking a highly skilled and enthusiastic Reservations Agent to join our team at the Covent Garden Hotel. As a Reservations Agent, you will play a crucial role in delivering outstanding service to our guests, ensuring every interaction is memorable and exceeds expectations.

Key Responsibilities:

  • Provide inspirational and personalised service to guests, ensuring all inquiries are handled with the utmost care and professionalism.
  • Collaborate with the front office team to manage reservations efficiently and accurately.
  • Demonstrate excellent attention to detail when handling guest information and special requests.
  • Utilise your knowledge of our hotel rooms, facilities, and services to confidently recommend rates and packages to guests and external agents.
  • Maintain impeccable presentation and a warm, welcoming demeanour at all times.
  • Foster strong relationships with guests and team members through effective communication and interpersonal skills.

What We Offer:

  • Competitive hourly rate of £13.67.
  • Access to Wagestream, our financial wellbeing app, allowing you to stream your accrued earnings before payday, benefit from everyday savings, and receive real-time financial coaching.
  • Health cash plan, including contributions towards dental, optical, alternative, and complementary therapies.
  • Discounted cinema tickets, gym membership, travel, retailers, and restaurants.
  • Complimentary meals on shift.
  • Referral bonus scheme for recommending top talent.
  • Flexible scheduling without split shifts.
  • Dry cleaning service for work attire and discounted personal dry cleaning.
  • Enhanced holiday allowance based on length of service.
  • Season ticket loan for convenient commuting.
  • Ongoing training, professional development, and fully funded English lessons.
  • Regular social events, team activities, and fitness sessions.
  • Benefits like cycle to work scheme and annual long service awards.
  • One allocated paid day per year for volunteering work.
  • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.

Why Join Us:

Firmdale Hotels is an international, award-winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. We are world-renowned for our unique interiors and exceptional service, and we are proud to have been recognised by the hospitality and travel industries for our achievements.

We are committed to delivering exceptional guest experiences and creating unforgettable memories for our guests. If you are passionate about hospitality and delivering outstanding service, we would love to hear from you.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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