Operations Support Assistant

6 hours ago


Portsmouth, Portsmouth, United Kingdom Corrigenda Group Limited Full time
Support Role in Facilities Services Company

We are looking for an Operations Support Assistant to join our team in Portsmouth. This role involves supporting the team with coordinating customer service requests and acting as first-line support for clients via telephone, email, and online portals.

Job Summary:

The ideal candidate will have excellent communication skills, be well-organized, and able to prioritize workload effectively. They will also have a minimum of C/4 grade in English and Math (or equivalent) and be proficient in Microsoft Office Packages.

Main Job Responsibilities:
  1. Coordinate customer service requests and provide first-line support via telephone, email, and online portals.
  2. Generate jobs on our internal system.
  3. Raise and issue purchase orders for materials and subcontractors.
  4. Process and input worksheet information accurately onto our system.
  5. Liaise with customers on job progress.
  6. Liaise with external contractors.
  7. Relay instructions to engineers and collect details of works in progress.
  8. Liaise with contract managers and engineers for effective communication.
  9. Update client portals.
  10. Assist with site access and appointment bookings.
  11. Answer phone calls and direct calls/take messages accordingly.

Benefits:

  1. Competitive salary (£15,000 - £18,000 per annum) based on knowledge and experience.
  2. Overtime opportunities.
  3. 31 days' annual holiday (inclusive of Bank Holidays).
  4. BUPA Cashplan.
  5. Pension scheme enrollment.
  6. Continuous training and development.
  7. Employee Assistance Programme.
  8. Refer a friend reward scheme.
  9. Health and wellbeing staff discount website through BUPA.


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