Senior Power System Support Specialist

1 month ago


London, Greater London, United Kingdom GE Aviation Full time

Job Summary
As a Senior Power System Support Specialist at GE Aviation, you will be responsible for ensuring the smooth operation of our Energy Management System software. This involves working closely with Independent System Operators and Transmission System Operators to resolve technical issues and provide professional services.

This role requires you to be based in the office, with a flexible schedule to be discussed further. The office is located in a convenient location, allowing for easy access to public transportation.

Key Responsibilities

As a key member of our team, you will be responsible for:

  1. Monitoring customer cases through our call tracking system.
  2. Providing expert L2/L3 support to customers, including troubleshooting and resolving technical issues.
  3. Working closely with our global teams to ensure seamless support and service continuity.
  4. Assisting with the installation and testing of patches onto customer systems.
  5. Performing configuration management, system tuning, database cleansing, and general system administration tasks.
  6. Facilitating relationships between customers and 3rd party vendors.
  7. Providing regular performance reporting and communication.
Additional Information

Compensation Grade: LPB1
Relocation Assistance Provided: No



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