Operational Technology Service Delivery Manager
4 weeks ago
We are seeking an experienced Operational Technology Service Delivery Manager to join our Digital Services team. As a key member of our team, you will be responsible for overseeing the entire lifecycle of service delivery, from planning and implementation to operational handover and ongoing support for our portfolio of products and services.
Key Responsibilities- Act as the primary liaison between clients and internal teams to ensure that services are delivered efficiently and meet contractual obligations.
- Develop and implement service management processes, policies, and standards, aligning to ITSM standards and direction.
- Monitor service performance, availability, incidents, problems, changes, capacity, and continuity.
- Develop mechanisms and reporting to measure effectiveness of service delivery, leveraging KPIs and operational metrics to establish service quality.
- Enterprise experience in IT/OT service delivery and operations.
- Experience across the service lifecycle is preferred.
- Experience with ITSM frameworks and processes like ITIL, COBIT, etc.
- Proven track record of managing end-to-end service delivery and meeting SLAs.
- Exposure to various service delivery models - in-house, outsourced, hybrid.
SSE Enterprise Utilities is the Distributed Energy (DE) and Private Networks business of SSE plc. We finance, own, operate, and maintain energy infrastructure for commercial, industrial, and residential customers, providing them with a market-leading project development service and certainty of operational performance and asset management.
We are committed to creating an inclusive environment for all employees and are an equal opportunity employer. If you are passionate about delivering exceptional service and have the skills and experience we are looking for, please apply online.
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Perth, Perth and Kinross, United Kingdom ENGINEERINGUK Full time{"h3": "About the Role", "p": "As an OT Delivery Manager within our Control Centre Technologies Centre of Excellence, you will be responsible for leading solution development teams to realise the product roadmap and critical role for building capability within the relevant area. ", "ul": [{"li": "Leading the delivery of technology solutions with focus on...
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Perth, Perth and Kinross, United Kingdom ENGINEERINGUK Full time{"h3": "About the Role", "p": "As an OT Delivery Manager within our Control Centre Technologies Centre of Excellence, you will be responsible for leading solution development teams to realise the product roadmap and critical role for building capability within the relevant area. ", "ul": [{"li": "Leading the delivery of technology solutions with focus on...
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