IT Operations Lead

4 days ago


City of London, United Kingdom HCLTech Full time
About Us:
HCLTech is a globally recognized leader in the Tech and IT industry, but we've never forgotten the startup mindset that got us here. We've always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea's single spark.

Salary:$100,000 - $120,000 per year

Job Description:
As a Desktop Support Engineer, you will play a key role in delivering top-notch technical support to our clients. You will be responsible for operational lead, service request management, incident management, asset audit support and planned software and hardware upgrade support. You will also prepare weekly SLA/KPI reports and presentations for the weekly management call. If you have a passion for technology and customer satisfaction, this is the perfect opportunity for you

Responsibilities:
  • Provide technical support to clients via phone, email or on-site visits.
  • Troubleshoot and resolve technical issues efficiently.
  • Document all incidents and resolutions in our system.
  • Collaborate with cross-functional teams to resolve complex technical issues.

Requirements:
To be successful in this role, you will need a college degree or above, relevant certifications equivalent to CompTIA A+, CompTIA Network+ and/or ITIL V4, at least four years of relevant work experience, good understanding and communication skills, and strong time management skills.
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