Portfolio Account Manager
1 day ago
We are seeking a highly organized and detail-oriented Portfolio Account Manager to join our team at Dexters Estate Agent Group. As a key member of our financial team, you will be responsible for managing the financial accounts for our landlords and tenants.
Key Responsibilities- Process tenant rent payments to landlords and deal with payment issues or queries from landlords or tenants.
- Process contractor payments.
- Deal with account queries from landlords, tenants, and contractors.
- Receive invoices and block management communication and sort and scan as necessary.
- Preparing invoices as required.
- Reconciliation of Clients Accounts.
- Processing and paying tenants deposit refunds.
- Producing landlord and tenant statements as required.
- Chasing of rent, starting rent insurance claims, and managing legal evictions.
- Managing the utilities for the properties and paying bills due in the landlord's name for vacant periods.
- Recharging communal utility bills to the tenants.
- Processing landlords' terms and conditions and ensuring landlords are correctly set up.
- Ensuring landlords non-resident landlord status is correctly listed.
- Assist internal departments with client account queries.
- Bank Reconciliation.
- Knowledge of IT systems such as Microsoft Word, Excel, and Outlook.
- Knowledge of the property industry an advantage.
- Strong communication and interpersonal skills.
- Trustworthy and genuine persona.
- Able to work in a fast-paced and stressful environment.
- Excellent communicator, verbally, written, and face to face, with a smart, cheerful, and professional appearance.
- Strong time management skills and ability to prioritize work.
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