Home Manager Assistant

3 weeks ago

London, Greater London, United Kingdom Barchester Healthcare Full time
Job Title: Home Manager Assistant

About the Role:
As a key member of our management team, we are seeking an experienced and dedicated Home Manager Assistant to assist with the day-to-day running of our care home. This role will involve managing Customer Experience elements, HR, Recruitment, Payroll, Finance, and supervising junior administrators.

Responsibilities:
  • Promote a warm and welcoming environment for residents, staff, and visitors.
  • Manage enquiries and showrounds of the home for prospective families, including maintaining the customer database to support commercial performance and conversion of enquiries for the home.
  • Contribute to driving occupancy and reputation of the Care Home as part of a community engagement team.
  • Support resident and family feedback with a focus on customer care.
  • Assist with recruitment of home staff, completing employment new starter checks and arranging inductions.
  • Prepare payroll for home-based staff.
  • Provide advice and guidance to employees on queries using available HR tools and resources.
  • Ensure secure storage of personal files.
  • Attend meetings and produce accurate notes and minutes where required.
  • Complete all rotas.
  • Manage safe contents, petty cash, and resident fund accounts.
  • Update training, supervisions, and appraisals on staff records.
  • Offer guidance on staff development opportunities, including signposting to Apprenticeships and qualifications.


Requirements:
  • Experience in a customer-facing role.
  • Previous involvement in HR administration and recruitment.
  • High level of attention to detail and ability to prioritise.
  • Proficient user of Microsoft, specifically Word, Excel, and Outlook.
  • CIPD qualification would be beneficial.


Salary: £28,000 - £35,000 per annum, depending on experience.

Benefits:
  • Rewarding Excellence bonus, providing up to £500* for a Good or Outstanding CQC inspection.
  • Unlimited access to our generous refer-a-friend scheme, earning up to £500* per referral.
  • Access to a wide range of retail and leisure discounts at big brands and supermarkets.
  • Free access to medical specialists, available for second opinions.
  • Confidential and free access to counselling and legal services.
  • Tax code review service, ensuring you are on the right code and paying the right level of tax.
  • Option to join our monthly staff lottery alongside thousands of colleagues across the UK.


About Us:
Barchester Healthcare is committed to ensuring that their team members are respected and valued. If you are looking to develop your administrative career with an employer that offers progression opportunities, Barchester is a supportive and rewarding place to be.

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