Business Operations Manager

1 month ago

London, Greater London, United Kingdom LEK Full time

Job Title: Business Operations Manager - European Market Expansion

Company Overview:

L.European Commercial Team plays a critical role in driving revenue growth in the region. We are committed to enabling business success through operational excellence and strategic partnerships.

Estimated Salary: £80,000 - £110,000 per annum

Job Description:

The European Commercial Operations Manager (COM) is responsible for providing operational support to all commercial functions across the European region. This includes business performance reporting, pricing analysis, digital enablement, key account management, and synthesis of market sentiment and business intelligence.

  • Operational support for commercial functions:
    • Business performance reporting:
      • Pipeline and sales conversion analysis;
      • Sector revenue performance vs. budgets;
      • Revenue mix analysis by sector, service line, client segment, & geography.
  • Pricing analysis and support for deployment of pricing strategies, including strategic discounting, client acquisition, and client value analysis.
  • Digital enablement of commercial functions and relevant initiatives, including optimization of enterprise software and data assets, and deployment of generative AI and ML to improve processes and reveal insight.
  • Key account management support, including development and maintenance of complex strategic relationship frameworks & loyalty programmes, and coordination of client listening initiatives.
  • Synthesis of market sentiment and business intelligence to protect clients and mitigate risk for L.European Regional Management Committee; European and local office Commercial Planning Groups; global pricing initiative, Sustainability Centre of Excellence; global Business Development Steering Committee.
Required Skills and Qualifications:

A successful Commercial Operations Manager likely has experience in a consulting firm or closely adjacent organisation (private equity, internal corporate strategy, etc.) with a track record of high performance across the spectrum of analytical/technical capabilities and senior stakeholder engagement/PMO capabilities:

  • High degree of commercial acumen and experience working on high-stakes strategic and organisational issues.
  • Excellent quantitative analytics, including high fluency in Excel, plus experience with advanced analytics platforms (e.g., Tableau, PowerBI, Alteryx).
  • Masterful MS Office skills, with a particular ability to develop presentations for C- and Board-level audiences.
  • Ability to develop rapid fluency in relevant enterprise software platforms (e.g., Salesforce, SAP, SharePoint) and other applications in the commercial/finance/marketing tech-stack.
Benefits:

This role will be based in our London office and offers a competitive salary and benefits package.

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