IT Infrastructure Support Specialist

2 weeks ago


Manchester, United Kingdom Diversity Travel Full time

About Us

Diversity Travel is a leading travel management company specializing in charity, academic, and not-for-profit sectors. We are passionate about developing our people and providing responsible travel solutions.

Our Mission

We strive to make the world a better place by creating dynamic partnerships with our customers and fostering an environment for our people to thrive.

Sustainability and Ethics

We prioritize sustainability, ethical practices, and responsible travel to ensure our service leaves a positive and lasting impression.

About the Role

The IT Operations Engineer will be a technical expert at the forefront of infrastructure and system support for the business. This role involves leading on, participating in, and overseeing various analytical and technically demanding projects.

Key Responsibilities

  • Third-line administration, support, and maintenance of systems including Azure Virtual Desktop; Group Policy; Microsoft Exchange 365; Network Hardware; and Infrastructure Performance.
  • To take ownership and responsibility for providing timely problem diagnosis, solutions documentation, implementation, administration, high-level support, and ongoing maintenance of hardware, software, network, and communication systems.
  • Provide day-to-day support for internal customers via the IT Service & Operations helpdesk and project-based work leading to the development and deployment of new infrastructure services.
  • Liaising with 3rd-party suppliers or other internal departments to collaborate on bug fixes, release installations, and plan future developments.
  • Documentation and training to produce and maintain knowledge bases on managed IT systems to support the wider team and business.

Required Skills and Qualifications

This role requires strong Microsoft Windows network skills including Microsoft/Entra AD, Group Policy management, Security, DNS, DHCP, DFS, RDP, and other Windows services. Strong Microsoft Office 365 administration skills, including hybrid Azure deployments, are also essential. Proficiency in the latest Microsoft Windows server, Linux, and desktop operating systems technology stacks, including Azure Virtual Desktop/Nerdio, is required. Experience with commonly used anti-virus software packages, such as Microsoft Defender, is desirable.

Benefits

  • A competitive salary of £45,000-£55,000 per annum, depending on experience.
  • 5 days holiday (plus bank holidays), rising to 24.
  • Option to buy or sell additional annual leave.
  • Employee Assistance Program.
  • Healthcare Cash Plan.
  • Pension.
  • Life Assurance.
  • Season ticket loan.
  • Discounted staff travel.
  • Cycle to Work Scheme.

Working Hours

The role is based in our central Manchester office, with the option to work 2 days per week at home (in the UK).



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