IT Service Desk Support Specialist

3 days ago


Gateshead, Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time
About the Role

Gateshead Health NHS Foundation Trust is seeking a highly skilled and motivated IT Service Desk Support Specialist to join our dedicated team.

Job Summary

The successful candidate will be responsible for providing exceptional customer service, troubleshooting hardware and software issues, and escalating complex problems to appropriate teams when necessary. This role requires strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.

Key Responsibilities
  • Provide first-level technical support to users via phone, email, and remote assistance
  • Troubleshoot hardware, software, and network-related issues
  • Maintain accurate and detailed records of all user interactions and issue resolutions in our ticketing system
  • Collaborate with other IT teams to implement solutions and resolve service-related incidents efficiently
  • Participate in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends
Requirements
  • Strong experience of working in a customer service environment, not necessarily IT
  • Substantial experience of first and second line IT support in a highly complex environment
  • Familiarity with use of Service Desk software systems
  • Use of Microsoft operating systems, including installation, repair, service pack installation, upgrading, configuration
  • Familiarity with Microsoft end user productivity applications, including installation, configuration and basic use
What We Offer
  • A competitive salary of around £28,000 - £35,000 per annum, depending on experience
  • A comprehensive benefits package, including pension scheme, life insurance, and generous annual leave allowance
  • Ongoing training and professional development opportunities to enhance your skills and career prospects
  • A dynamic and supportive work environment that values innovation and collaboration


  • Gateshead, Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    Job SummaryWe are seeking a highly skilled IT Service Desk Senior Assistant to join our dedicated team at Gateshead Health NHS Foundation Trust. As a Service Desk Analyst, you will play a critical role in supporting our users and ensuring their technology infrastructure operates seamlessly.Main ResponsibilitiesProvide first-level technical support to users...


  • Gateshead, Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    Job SummaryWe are seeking a skilled Service Desk Analyst to join our dedicated team at Gateshead Health NHS Foundation Trust. As a Service Desk Analyst, you will play a critical role in supporting our users and ensuring their technology infrastructure operates seamlessly.Main ResponsibilitiesProvide first-level technical support to users via phone, email,...


  • Gateshead, Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    Job SummaryWe are seeking a skilled Service Desk Analyst to join our dedicated team at Gateshead Health NHS Foundation Trust. As a Service Desk Analyst, you will play a critical role in supporting our users and ensuring their technology infrastructure operates seamlessly.Main ResponsibilitiesProvide first-level technical support to users via phone, email,...


  • Gateshead, Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    About the RoleGateshead Health NHS Foundation Trust is seeking a highly skilled and experienced Service Desk Analyst to join our dedicated team. As a Service Desk Analyst, you will play a critical role in supporting our users and ensuring their technology infrastructure operates seamlessly.Key ResponsibilitiesProvide first-level technical support to users...


  • Gateshead, Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    Job SummaryWe are seeking a skilled IT Service Desk Senior Assistant to join our team at Gateshead Health NHS Foundation Trust. As a key member of our IT department, you will provide first-level technical support to users, troubleshoot hardware and software issues, and maintain accurate records of user interactions.Main ResponsibilitiesProvide exceptional...


  • Gateshead, Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and motivated Service Desk Analyst to join our dedicated team at Gateshead Health NHS Foundation Trust. As a Service Desk Analyst, you will play a critical role in supporting our users and ensuring their technology infrastructure operates seamlessly.Key ResponsibilitiesProvide first-level technical support to...


  • Gateshead, Gateshead, United Kingdom Creative Support Ltd Full time

    Make a meaningful difference in the lives of individuals with mental health support needs. We are seeking a dedicated Recovery Support Specialist to join our team in Gateshead.Creative Support Ltd is committed to providing high-quality support services to people with complex needs. As a Recovery Support Specialist, you will work with our outcome-focused...


  • Gateshead, Gateshead, United Kingdom Creative Support Full time

    We are seeking a Support Services Manager to join our team at Creative Support. As a Support Services Manager, you will be responsible for managing a team of recovery workers and providing direct support to service users in accordance with their holistic support plans.This role requires you to provide one-off interventions as well as longer term support,...


  • Gateshead, Gateshead, United Kingdom Creative Support Full time

    We are seeking a Support Services Manager to join our team at Creative Support. In this role, you will be responsible for managing a team of recovery workers and providing direct support to service users in accordance with their holistic support plans.This will include providing one-off interventions as well as longer term support, devising clear exit...


  • Gateshead, Gateshead, United Kingdom Creative Support Full time

    We are seeking a Support Services Coordinator to join our team in Gateshead. This role will involve providing outcome-focused care and support to individuals who are at risk of homelessness and in need of housing-related provision.The successful candidate will be an active part in supporting individuals with complex needs and requirements, helping them...


  • Gateshead, Gateshead, United Kingdom beBee Professionals Full time £20,000 - £25,000

    beBee Professionals is recruiting a Support Services Specialist to provide high-quality support to individuals with disabilities in their daily activities and personal development.Key Responsibilities:Deliver person-centered support to enable service users to achieve their goals and aspirations.Collaborate with multidisciplinary teams to develop and...


  • Gateshead, Gateshead, United Kingdom Adkins & Cheurfi Recruitment Full time

    Job Summary:As a key member of our team at Adkins & Cheurfi Recruitment, we are seeking a highly organized and professional Front Desk Administrator to join our office in Gateshead. The successful candidate will be responsible for providing exceptional customer service to clients and visitors, answering and screening phone calls, and assisting with various...

  • Support Coordinator

    4 weeks ago


    Gateshead, Gateshead, United Kingdom Creative Support Full time

    We are seeking a highly skilled Support Coordinator to join our team at Creative Support. As a Support Coordinator, you will play a vital role in providing outcome-focused care and support to individuals who are at risk of homelessness and in need of housing-related provision.Key responsibilities include managing a team of recovery workers, providing direct...


  • Gateshead, Gateshead, United Kingdom Creative Support Ltd Full time

    We are seeking a skilled Recovery Support Worker to join our team at Creative Support Ltd. As a Recovery Support Worker, you will play a vital role in supporting individuals with mental health support needs to achieve their outcomes, dreams, and aspirations.The successful candidate will work with an outcome-focused floating support team to provide a...


  • Gateshead, Gateshead, United Kingdom Baltic Apprenticeships Careers Full time

    IT Support Apprenticeship OpportunityAre you passionate about IT and looking to start your career with a leading managed services company? This is an excellent opportunity to join the Field team and undertake a Level 3 Support Technician Apprenticeship.As a member of the Aspire Technology Solutions team, you will provide 1st line support for the Service Desk...


  • Gateshead, Gateshead, United Kingdom Creative Support Ltd Full time

    At Creative Support Ltd, we are committed to providing high-quality support services to individuals in need. We are seeking a skilled Recovery Support Worker to join our team and make a positive difference in the lives of our service users.The successful candidate will work with an outcome-focused floating support team, providing support to individuals over...


  • Gateshead, Gateshead, United Kingdom Trinity Business Support Full time

    Job Title: Crane Maintenance SpecialistTrinity Business Support is recruiting on behalf of our client, a leading provider of lifting equipment services across the UK. Due to an increase in business wins and workload, they are seeking an experienced Field Service Engineer to join their team.The Opportunity:As a Crane Maintenance Specialist, you will be...


  • Gateshead, Gateshead, United Kingdom beBee Professionals Full time £18,000 - £23,000

    We are looking for a Food Service Support Specialist to join our team at beBee Professionals.Key Responsibilities:Support the kitchen team in delivering high-quality food service.Maintain a clean and hygienic kitchen and dining area.Ensure food items are stored correctly and meet health and safety regulations.Operate kitchen equipment, including dishwashers...

  • Support Specialist

    2 weeks ago


    Gateshead, Gateshead, United Kingdom Changing Lives Full time

    We're looking for a dedicated Support Specialist to join our team at Changing Lives. As a Support Specialist, you'll work with individuals who are experiencing homelessness or at risk of becoming homeless. Your goal will be to support them in maintaining and sustaining a tenancy, providing a safe and welcoming environment for them to thrive.About the Service...

  • Support Professional

    4 weeks ago


    Gateshead, Gateshead, United Kingdom Creative Support Ltd Full time

    About the RoleWe are seeking a dedicated and compassionate Support Worker to join our team at Swanway, a Supported Living Service in Gateshead. As a Support Worker, you will play a vital role in supporting individuals with learning disabilities and other support needs to live fulfilling lives.Key ResponsibilitiesProviding personal care and support to service...