IT Service Desk Support Specialist
3 days ago
Gateshead Health NHS Foundation Trust is seeking a highly skilled and motivated IT Service Desk Support Specialist to join our dedicated team.
Job SummaryThe successful candidate will be responsible for providing exceptional customer service, troubleshooting hardware and software issues, and escalating complex problems to appropriate teams when necessary. This role requires strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
Key Responsibilities- Provide first-level technical support to users via phone, email, and remote assistance
- Troubleshoot hardware, software, and network-related issues
- Maintain accurate and detailed records of all user interactions and issue resolutions in our ticketing system
- Collaborate with other IT teams to implement solutions and resolve service-related incidents efficiently
- Participate in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends
- Strong experience of working in a customer service environment, not necessarily IT
- Substantial experience of first and second line IT support in a highly complex environment
- Familiarity with use of Service Desk software systems
- Use of Microsoft operating systems, including installation, repair, service pack installation, upgrading, configuration
- Familiarity with Microsoft end user productivity applications, including installation, configuration and basic use
- A competitive salary of around £28,000 - £35,000 per annum, depending on experience
- A comprehensive benefits package, including pension scheme, life insurance, and generous annual leave allowance
- Ongoing training and professional development opportunities to enhance your skills and career prospects
- A dynamic and supportive work environment that values innovation and collaboration
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