Customer Experience Ambassador

2 weeks ago


Stafford, Staffordshire, United Kingdom Grand Fitness Full time

Welcome to Grand Fitness

We are a leading Planet Fitness Franchisee with over 66 locations across the country. Our mission is to provide a high-quality fitness experience in a welcoming environment.

About You:

We're looking for team members who share our passion for the Planet Fitness brand and want to make our members feel welcome in our Judgement Free Zone.

Job Summary:

As a Customer Experience Ambassador, you will provide exceptional customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional member experience. We offer a competitive salary of $43,000 per year and opportunities for growth within our organization.

Key Responsibilities:

  1. Provide excellent customer service to members, prospective members, and guests.
  2. Process transactions accurately and efficiently.
  3. Answer phone calls and respond to member inquiries in a timely manner.
  4. Maintain a clean and organized front desk area.

Requirements:

  • Bachelor's degree or equivalent work experience.
  • Excellent communication and interpersonal skills.
  • Able to work independently and as part of a team.
  • Familiarity with Point-of-Sale systems.

Benefits:

  • Competitive salary of $43,000 per year.
  • Opportunities for growth and advancement within the company.
  • Discounted membership rates at all Grand Fitness locations.
  • Access to comprehensive training programs.


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