Senior Oracle Cloud Fusion Specialist

4 weeks ago


Hatfield, Hertfordshire, United Kingdom Ocado Logistics Full time
About the Role

The Senior Oracle Cloud Fusion Analyst works closely with the Financial Systems Team to provide frontline support, including the resolution of support issues in Oracle Fusion, involvement in change requests, and assistance with new projects and deliverables. The role requires maintaining the integrity of financial information and supporting the business and end-users in adapting to Oracle Fusion.

Key Responsibilities
  • Collaborate with Support Analysts across Oracle Financial Systems Team.
  • Work closely with the Application Manager to ensure change requests are completed via the change management process.
  • Manage queues of incidents through to resolution, ensuring that the resolution is documented and resolved, seeking advice from Oracle Support if unable to resolve independently.
  • Build rapport and credibility with business users for continual service improvement.
  • Manage service requests from users through to implementation into the production environment.
  • Complete impact change assessments and review impact assessments of quarterly updates from Oracle.
  • Support users with the SaaS quarterly update life cycle.
  • Highlight trends and escalate major incidents to the Team Leader.
  • Document key processes and create 'How to' guides to share best practice and support other team members.
About You

We are seeking an experienced Oracle ERP/Fusion Support Analyst (or functional consultant) with a strong background in Oracle ERP Applications (Fusion Cloud). The ideal candidate will have expertise in finance (GL, AP, AR, FA, CE) and projects modules, as well as experience in configurations/customisations, extensions, modifications, localisations, interfaces (CEMLIs). Additionally, the candidate should have experience in Business Process Management (BPM) workflows/OBI/OTBI/SmartView and managing Oracle Service Requests, including Sev-1 SRs, and the SR escalation process.

What We Offer

We offer a competitive salary, hybrid working patterns, 30 days 'working from anywhere' policy, wellbeing support, 25 days annual leave, rising to 27 days after 5 years service, pension scheme, private medical insurance, and other benefits. We are an equal opportunities employer and value diversity. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive work environment.



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