Senior Business Analyst

2 weeks ago

Leeds, Leeds, United Kingdom DiverseJobsMatter Full time

DiverseJobsMatter is seeking a highly skilled Senior Business Analyst to join our team in Leeds.

The ideal candidate will be responsible for participating in the development and implementation of procedures for tracking company IT hardware and software assets over their lifecycles. This will involve managing the administration of IT Asset Inventory, Starters, Movers, Leavers and their associated processes, IT Procurement, Invoice Analysis, Licence Management, while providing a high-quality customer service experience to the firm.

Key responsibilities will include performing inventories and usage monitoring of all IT hardware, software assets and recording all findings, changes, physical location into the Firm's ITSM toolkit (ServiceNow). The successful candidate will also be responsible for assisting the IT Asset Manager with Vendor selection and ongoing management, validating automated discovery and entering all hardware and configuration data into IT asset repository/CMDB.

A keen interest in Asset Management, with 2 – 3 years' experience within this role and the desire to form a career in this area would be advantageous. The role is based in Leeds with occasional travel to other UK offices, as required.

Duties and Responsibilities
  • Perform inventories and usage monitoring of all IT hardware, software assets and record all findings, changes, physical location into the Firm's ITSM toolkit (ServiceNow)
  • Assist the IT Asset Manager with Vendor selection and ongoing management
  • Validate automated discovery and enter all hardware and configuration data into IT asset repository/CMDB
  • Collate and assess pricing from the firm's preferred supplier list
  • Procure all IT equipment ensuring delivery to site and updating Purchase Orders to ensure assets and consumables are created
  • Take ownership of incidents and requests through to completion, ensuring regular and informed updates are provided to the requestor
  • Manage the incident and request queues for the team and ensure all records are updated and actioned within SLA
  • Oversee the starters, movers & leavers process, understanding the Starters, Movers and Leavers automation and assisting with any future changes to this
  • Create and update documentation as and when required by the business
  • Escalation point as and when required relating to any issues with BAU activities within the team
  • Understand audit requirements and evidence gathering for audits as and when they are scheduled and keep all applicable process and policy documents updated and compliant
  • Involvement in contract renewals and understanding the different IT contracts and pricing structures associated with each
  • Lead on all disposal activities of all devices that are End of Life to the company
  • Lead on all charity requests for devices that are no longer in use by the company, liaising with the CSR team and business to fulfill these as and when they arise
Requirements
  • Proactively identifies areas for improvement, shares lessons learned with colleagues and encourages others to do the same
  • Experience with Azure related billing is advantageous
  • Knowledge and experience of administering Service Now, particularly the Asset Management Database, Incident Management and Request Fulfilment
  • Customer focused with a passion and drive to deliver customer satisfaction and value to the business
  • Ability to handle concurrent tasks with appropriate priority
  • Understand of the ITIL framework, particularly around Asset Management, Request fulfilment / Configuration management
  • Ability to work independently and interact with project and support teams effectively
  • Prior procurement experience is a plus
  • Previous experience in managing workloads and ensuring SLAs are not being breached
  • Good understanding of desktop/laptop hardware
  • Good communication and interpersonal skills that enable working relationships to be developed at all times
  • Experience in IT asset management lifecycle processes is a plus
  • Experience in audits
  • Experience in software licensing is essential

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