Energy Advisor Lead

3 weeks ago


Liverpool, United Kingdom Citizens Advice Liverpool Full time
About the Job

We're looking for an Energy Advisor Lead to join our team in Liverpool. As a key member of our team, you will be responsible for delivering high-quality energy advice to vulnerable customers and developing relationships with local partners and community groups.

You will be working closely with our energy team to deliver a range of services, including telephone and digital energy contact centre, energy advice casework service, and energy champions community engagement programme.

Key Responsibilities:

  • Delivering energy advice to vulnerable customers
  • Developing relationships with local partners and community groups
  • Coordinating energy awareness sessions and community events

Requirements:

  1. Recent experience of delivering generalist advice within Citizens Advice or another quality assured environment
  2. Demonstrable experience of developing, managing and maintaining relationships with key stakeholders and partners
  3. A good understanding of fuel poverty issues and their implications for clients and service provision

What We Offer:

  • A competitive salary of £28,000 - £30,000 per annum
  • Generous annual leave of 27 days plus bank holidays
  • Holiday scheme, interest-free travel loans, employee assistance programme, pension scheme, cycle to work scheme, lifestyles gym membership, and enhanced maternity, paternity, and adoption leave pay


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