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Luggage Porter

1 month ago

London, Greater London, United Kingdom Hyatt Corporation Full time

About the Role

The Luggage Porter is a key member of our Guest Services team, responsible for ensuring a seamless and welcoming experience for our guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities

  • Welcome guests upon arrival and escort them to their rooms, providing a warm and hospitable greeting.
  • Transport guests' luggage from the point of arrival to the front desk and subsequently to their rooms, ensuring timely and efficient delivery.
  • Assist with luggage during check-out and departure, ensuring a smooth and stress-free experience for our guests.
  • Communicate effectively with front desk staff to ensure a seamless check-in and check-out process.
  • Safely store and retrieve luggage as needed, ensuring proper tagging and documentation for easy identification.

Requirements

  • Previous experience in a similar role within the luxury segment is preferred.
  • Excellent customer service skills, attentiveness, and the ability to handle a variety of tasks efficiently and professionally.

Benefits

  • 12 complimentary nights a year across Hyatt Hotels worldwide.
  • Discounted hotel stays across Hyatt for you and your family and friends.
  • Business attire laundered complimentary.
  • Headspace membership and access to our Employee Assistance Programme.
  • 50% discount on food and beverages when dining as a guest at selected Hyatt Hotels.
  • Continuous learning and development opportunities to provide a clear career path and job promotion opportunities across Hyatt Hotels worldwide.

About Hyatt

At Hyatt, we care for people so they can be their best. Our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing guide our actions and decisions. Joining us means being part of a global team that is passionate about diversity, equity, and inclusion.

We are a Great Place to Work Company, recognized for our commitment to creating a positive and inclusive work environment. Our teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We believe that everyone's role matters, and opportunities are yours to shape.