Funeral Services Coordinator

1 week ago

Trumpington, Cambridgeshire, United Kingdom Peasgood & Skeates Full time
Job Title: Funeral Administrator

**About the Role:**

We are seeking a highly organized and compassionate Funeral Administrator to join our team at Peasgood & Skeates. As a Funeral Administrator, you will play a vital role in supporting clients through the funeral arranging process, advising on options and funeral types, and liaising with stakeholders to deliver funerals in line with client instructions.

Key Responsibilities:

  • Support clients through the funeral arranging process, providing guidance and advice on available options and funeral types.
  • Liaise with all stakeholders, including families, funeral directors, and other service providers, to deliver funerals in line with client instructions.
  • Process funeral paperwork, maintain company funeral records, and ensure accurate and timely completion of tasks.
  • Accompany families into the Chapel of Rest, providing support and guidance as needed.

Requirements:

  • Compassionate nature with strong demonstrable customer service and communication skills.
  • Excellent interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
  • Keen attention to detail, with the ability to maintain accurate records and complete tasks efficiently.
  • Ability to deliver high levels of customer service, with a focus on meeting client needs and expectations.
  • Previous proven administrative experience, with knowledge of Microsoft Office (Word, Publisher, Outlook, etc.).
  • A high standard of written English, with the ability to communicate effectively in writing.
  • Flexible approach to working hours, with the ability to adapt to changing priorities and deadlines.
  • Ability to multi-task, with good time management skills to achieve daily tasks on schedule.
  • Previous experience within the funeral profession is desirable, but not essential. We offer full training to the right candidate.

About Us:

Peasgood & Skeates is a family-owned business with a long and proud history of service to the community. We provide a professional funeral service and support local charities and causes. If you have the skills and experience to succeed in this role, we encourage you to apply.

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