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Retail Team Leader

1 month ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Deichmann Full time

**Job Summary**


Deichmann is seeking a highly motivated and experienced Retail Supervisor to join our team in Newcastle. As a key member of our store management team, you will play a vital role in delivering an exceptional shopping experience to our customers.



**Key Responsibilities**



  • Lead and supervise the store team in the absence of the Store Manager.
  • Open and close the store, including cashing up and completion of associated administrative duties.
  • Offer excellent levels of customer service and have a strong product knowledge.
  • Lead by example, by recommending and promoting complimentary products with each sale.
  • Assist management in leading the team to achieve store sales targets and KPIs.
  • Support team members as and when required.
  • Ensure the store is correctly merchandised, product displays are refreshed and inviting to the customer.
  • Process stock deliveries and store transfers.
  • Deal with customer queries and complaints.


**Requirements**



  • Able to take direction from management regarding additional tasks and duties.
  • Previous supervisory experience including cashing up and banking.
  • Self-motivated, with a positive, can-do attitude.
  • Ability to supervise, motivate, coach and work with a team.
  • Strong interpersonal and communication skills.
  • Willingness to approach and serve all customers.
  • The drive to exceed monthly performance targets.
  • Methodical approach to completing daily tasks – including stock SKU management.
  • High levels of attention to detail.
  • The ability to work both individually and as part of a diverse team.
  • The commitment to work 30 hours per week and the flexibility to work any day (Monday - Sunday).


**What We Offer**



  • A competitive hourly rate of up to £12.64 per hour.
  • Non-contractual, hourly sales commission.
  • Fantastic opportunities for growth and development within your retail career.