Lake District Hotel Leader

3 weeks ago


Keswick, Cumbria, United Kingdom Visit Lake District Full time
Job Overview:

We are seeking an experienced Hotel Operations Manager to lead our team in the beautiful Lake District. As a key member of our team, you will be responsible for delivering exceptional customer experiences and maintaining high standards of hospitality.

Main Responsibilities:
  1. Lead a small team of up to 12 staff members, fostering a positive and supportive work environment.
  2. Oversee the smooth operation of housekeeping, front desk, food and beverage, and maintenance services.
  3. Ensure impeccable customer service standards, responding promptly to guest queries and concerns.
  4. Identify training needs and develop strategies to enhance staff performance and retention.
  5. Monitor and control expenses, optimizing resources to achieve business objectives.
Essential Skills:

Proven hotel management experience, excellent leadership and communication skills, and a passion for delivering outstanding customer experiences.

What We Offer:
  • A competitive salary package, including a starting salary range of £36,000 (live-in) to £42,000 (live-out), plus bonus.
  • A permanent role with opportunities for career progression and professional development.
  • 28 days' annual leave and access to a statutory pension scheme.


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