Medical Office Coordinator

2 weeks ago


Cinderford, Gloucestershire, United Kingdom Forest Health Care Full time

Job Summary

We are seeking a highly skilled and experienced Medical Receptionist to join our friendly reception team at Forest Health Care. As a Medical Receptionist, you will be the first point of contact for patients and will play a vital role in providing an efficient and professional service.

Main Responsibilities

  • Provide an efficient and professional link between the patient and clinical staff.
  • Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors.
  • Receive, assist, and direct patients in a courteous, efficient, and effective way in accessing the appropriate service or healthcare professional.
  • Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team.
  • Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies.

Person Specification

  • Experience of working in primary care is desirable.
  • Essential:
    • Own transport.
    • Cheerful, calm, confident, patient, professional, discreet, flexible approach to work, happy to take up new roles and challenges, team player, able to work on own initiative with minimal supervision.
  • Desirable:
    • Experience of working in a GP Practice.
    • Flexibility in the hours worked and willingness to work on a shift basis if required.
    • Able to demonstrate previous examples of rising to a challenge and successfully working as a team member.
    • Proficient dealing with unexpected or distressing incidents.
    • Previous experience of using System1 clinical software.

Company Overview

Forest Health Care is a 3-partner practice with a patient population of over [number] and a staff of [number] further salaried GPs, [number] ANPs, and a full complement of nurses, HCAs, dispensers, receptionists, and admin staff. We are based in the Forest of Dean and serve the surrounding town and rural communities. Our Cinderford surgery is a purpose-built, dementia-friendly surgery that provides a range of services to patients.

What We Offer

  • A supportive and friendly team environment.
  • Opportunities for professional development and growth.
  • A competitive salary and benefits package.
  • A chance to make a real difference in the lives of our patients.


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