Customer Service Engineer
4 weeks ago
We are seeking a highly motivated and skilled Junior Service Engineer to join our team in the Medical X-Ray Systems department. As a Junior Service Engineer, you will be responsible for providing technical assistance to customers via phone and email, performing remote trouble shooting, and guiding customers through the problem-solving process.
Key Responsibilities:
- Provide technical assistance to customers via phone and email on faults with medical imaging systems
- Perform remote trouble shooting and determine the most effective resolution for issues
- Guide customers through the problem-solving process
- Escalate unresolved issues to field service engineers
Requirements:
- Qualification in electronics or another relevant technical discipline
- Impeccable customer service skills and a confident and professional manner in customer environments
- Flexible approach with the determination to seize opportunities and resolve complex challenges
- Full UK driving licence
About the Company:
- Global leader in healthcare and a highly respected manufacturer of medical imaging systems
- You will be joining a national team of engineers who take great pride in their work and who aim to build upon long term relationships with customers
- Full product training on a range of medical imaging systems (including CT and MRI) will be provided through engineer mentoring and manufacturer training courses
- For those with the desire, there are opportunities to progress your career into field service engineer roles
TRS Consulting:
We are a leading employment agency and employment business, specialising in the recruitment of technical professionals. We work closely with our clients to understand their needs and provide tailored solutions to meet their requirements.
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